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Clinic Policies

After-hours telephone calls

In the case of an emergency, call 911. Providers will be available after hours for urgent phone calls. Medications are not prescribed by the on-call provider. Routine office matters such as refill request and scheduling or cancelling appointments will be handled on the next routine business day.

Appointments

We ask that you call and schedule an appointment for your child. 

 

We do our best to see your child the same day for sick/urgent appointments but you should call for an appointment. We do not accept walk-in appointments.

 

If you are more that 10 minutes late for your scheduled appointment, you will be asked to reschedule. We will attempt to contact you the day before to remind you of your appointment. However, it is your responsibility to arrive promptly for your appointment.

Appointment No-show

We ask that you give us 24 hour notice if you need to cancel or reschedule your appointment. If you fail to show for 3 appointments, you will be discharged from our practice, and we will no longer be able to care for your child. It is very difficult to ensure your child is appropriately cared for if he/she does not attend scheduled appointments.

Insurance and Payments

Insurance co‐payments are due at each and every visit. We are required by the insurance company to collect co-payments. If your insurance plan has a deductible and it has not been met for the year, you may be required to pay for the visit in full. If your insurance does not pay for services provided, then the parent/guardian is responsible for those charges. 

For self pay patients, payment is due at the time of service. 

Medical Forms

We ask that you give us 3 business days to complete your forms once they are dropped off. 

School Excuses

It is our policy to NOT give school excuses unless the child was seen in the clinic. School excuses requested over the phone will be denied as the child must be seen in the clinic. School excuses must also be obtained on the day of the visit or with in 72 hours of the visit. We will not be able to provide an excuse after the 72 hour time period has expired. School excuses will not be faxed to your child's school.