Clinic Policies

After-hours telephone calls

In the case of an emergency, call 911. Providers will be available after hours for urgent phone calls. Medications are not prescribed by the on-call provider. Routine office matters such as refill request and scheduling or cancelling appointments will be handled on the next routine business day.

Appointments

We ask that you call and schedule an appointment for your child. 

 

We do our best to see your child the same day for sick/urgent appointments but you should call for an appointment. We do not accept walk-in appointments.

 

If you are more that 10 minutes late for your scheduled appointment, you will be asked to reschedule. We will attempt to contact you the day before to remind you of your appointment. However, it is your responsibility to arrive promptly for your appointment.

Appointment "No-show"

If you need to cancel or reschedule your child's appointment, we ask that you give us 24 hour notice prior to the  appointment time . If you fail to notify the clinic PRIOR to your appointment time and your do not attend your appointment, the appointment will be considered a "no show." If you "no show" 3 appointments in one calendar year, your child will be dismissed from Progressive Children's Clinic. The dismissal will include all children in the same household.

Progressive Children’s Clinic will make several attempts to remind patients of appointments. Please remember to provide up to date information including telephone number, email address, and mailing address with the clinic so you may receive the appointment reminders.  Please help us to ensure your child is appropriately cared for by attending all scheduled appointments. 

If a child is scheduled for their very first visit at Progressive Children's Clinic and "no shows" for the appointment, the appointment will NOT be rescheduled. 

Insurance and Payments

We accept many different insurances. Please contact your insurance company PRIOR to your visit to ensure your insurance plan is active and will cover services provided by Progressive Insurance Clinic. Insurance co‐payments are due at each and every visit. We are required by the insurance company to collect co-payments. If your insurance plan has a deductible and it has not been met for the year, you may be required to pay for the visit in full. If your insurance does not pay for services provided, then the parent/guardian is responsible for those charges. 

To help with proper filing of insurance claims, please bring your card to each visit.

For self pay patients, payment is due at the time of service. 

Medical Forms

We ask that you give us 3 business days to complete your forms once they are dropped off. 

School Excuses

It is our policy to NOT give school excuses unless the child was seen in the clinic. School excuses requested over the phone will be denied as the child must be seen in the clinic. School excuses must also be obtained on the day of the visit or with in 72 hours of the visit. We will not be able to provide an excuse after the 72 hour time period has expired. School excuses will not be faxed to your child's school.

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