Office Procedure Changes

March 13, 2020

Please be advised that we have been keeping a close eye on the developing COVID-19 situation as it pertains to our area.  Today we attended a webinar with local pediatric infectious disease experts as well as other physicians about this topic.  Based on what we learned, we will be implementing some changes in our clinic schedules and procedures in order to protect the children we are privileged to serve as well as adults in our community.  

 

Now when calling the clinic for an appointment:

  1. You will be asked when scheduling an appointment with us if you have any risk factors for COVID-19.  Risk factors include:  TRAVEL TO AN AFFECTED COUNTRY or REGION or CLOSE CONTACT (WITHIN 6 FEET) OF A PERSON WITH KNOWN COVID-10.

  2. If you have a risk factor above, PLEASE let our front desk staff know when calling for the appointment.  DO NOT show up in the office if you have one of the above risk factors.  We will give you further instructions by phone if your child has a risk factor.  Remember, DO NOT show up at any healthcare facility including local urgent cares or ERs without calling first if your child has a risk factor.

  3. If you think your child's condition is life threatening, DO call 911, BUT ALSO let the operator know your child's symptoms and risk factors so that personnel may take appropriate measures.  

 

We plan to remain open and available to you and your children through this time.  However, please understand we may be limiting and rescheduling non-essential appointments.  Non-essential appointments include check-ups without vaccines due, ADHD check-ups if your child is doing well, or follow up visits after an urgent care visit if your child is improved.  We will continue to refill medications as needed to get through this time.  If you are asked to reschedule, but you feel your child's appointment is necessary at this time, please let us know. 

 

Also, please remember that the school closures for our state as well as limitations on large gatherings are to limit the transmission of this virus.  While the majority of cases are considered mild or moderate, it can be severe or life threatening for many.  Please take this time to limit exposure to groups or gatherings of people as much as possible even if you are feeling well.  If you or your child are feeling sick, it is a great time to stay home and away from others!

 

Thank you for your patience and understanding as we strive to remain available to you while protecting you, your children and our staff as much as possible.  

 

For more information visit:

 

CDC Coronavirus Disease

Coronavirus Disease 2019 in the United States

Louisiana Department of Health

 

March 15, 2020

 

We are continuing to monitor the COVID-19 situation. In light of recent information from the CDC and local resources, we are making changes to the way our patients will arrive to the clinic.

 

COVID-19 (AKA Coronavirus) is spread by a cough or sneeze (airborne) and by droplets (contact with the virus on a surface). It is easily spread in groups. Children can be a source and spread it easily.

 

THE MOST IMPORTANT thing we can do at this time is limit the spread of the virus by limiting person-to-person contact. This is the “social distancing” you’ve likely heard about on the news.

 

 

Changes in our office will be as follows to limit contact among patients:

 

  • No more than two adults should accompany the child to his/her visit. Siblings should NOT accompany the patient to the clinic.

 

Our clinic is designed in such a way that we are able to divide it in half. We have designated one half of the clinic for well children and one half for sick children. We will also have one provider designated to each side to decrease the risk of cross contamination.  

 

SICK VISITS

If you are arriving for a SICK visit, when you arrive to the clinic, call from your vehicle and let us know you are here. REMAIN IN YOUR VEHICLE. We will let you know when the exam room is ready for you, and you can proceed directly to the exam room.

 

Providers may wear masks when coming in to see your child. Please let them know and prepare them for this.

 

 

WELL CHLID VISITS

If you are arriving for a WELL CHILD CHECK-UP, please use the Choice entrance located on the parking lot side of the building opposite of the main entrance. Again, when you arrive to the clinic, call from your vehicle and let us know you are here. REMAIN IN YOUR VEHICLE. We will let you know when the exam room is ready for you, and you can proceed directly to the exam room. If your child becomes sick and has fever before arriving for his/her well child appointment, he/she WILL NOT be seen as a well child check-up. Please notify the clinic so we can reschedule your appointment and evaluate the situation.

 

If you have risk factors for exposure to the COVID-19, please stay home and call the clinic for more information and further instructions. Risk factors include: direct exposure to someone with a known infection of COVID-19 or recent travel out of the country.

 

Again, we will be limiting and rescheduling non-essential appointments.  Non-essential appointments include check-ups without vaccines due, ADHD check-ups if your child is doing well, or follow up visits after an urgent care visit if your child is improved. If you are asked to reschedule, but you feel your child's appointment is necessary at this time, please let us know. 

 

 

These changes in our clinic may change as new information becomes available.

 

CHRONIC/SERIOUS MEDICAL CONDITIONS

For our children with chronic/serious medical conditions, we recommend the parents be extra diligent with hand washing and precautions to protect them as they could become very sick from a COVID-19 infection. Also, it is very important that children take or be given their medications as ordered to keep their conditions under control.

 

Chronic/serious medical conditions include:

  • Heart related issues: congenital heart defects

  • Lung related issues: ASTHMA, babies born premature with on-going lung issues

  • Endocrine related issues: Diabetes

 

March 23, 2020

To comply with the Stay at Home order issued by Governor Edwards, we will be adding telemedicine visits to see patients and delaying some non-urgent visits for the next couple of weeks.

We will continue to offer appointments and see acutely sick patients in the office.

We will also be seeing well check-ups for those children that are due for vaccines and newborn babies. Again, our building is split with sick visits seen in one half of the building and well check-ups seen on the other half.

We are using telemedicine services for patients needing ADHD check-ups, medication refill visits, and a few other types of visits. We will be offering telemedicine visits for the well child check-ups not needing vaccines.

We are using a telemedicine platform called Doxy.me. There is nothing for you to download or install. At the time of your telemedicine appointment, you will receive a text message informing you that it is time for you to log on. Click on the link, follow the directions and you will be listed in our “virtual waiting room.” When it is time for your appointment, the provider with activate the visit. We will be available to see you and your child and proceed with the visit. Please be assured that this platform meets confidentiality and privacy guidelines. Your child will be need to be present for the visit.

Thank you for your patience and understanding as we strive to remain available to you while protecting you, your children and our staff as much as possible.

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